office policies

OUR MISSION 

Our practice is committed to providing quality, comprehensive eye care in a caring, professional environment.

OFFICE LOCATION AND HOURS

710 Dorval Dr, Suite 701, Oakville, L6K3V7

Hours of operation: 

7:30AM- 4:00PM Monday- Friday 

CLOSED Saturday-Sunday

CLOSED on public holidays

Doctors hours: 7:30AM- 2:30PM Tuesday-Wednesday

*Please note that Dr. Daniel does not work 5 days a week*

PHONE CALLS

We experience a high volume of calls every day and are unable to answer all calls immediately. We apologize for this inconvenience as your call is important to us. Please leave us a message and it will be answered within 1-2 BUSINESS days.

APPOINTMENTS AND CANCELLATION FEES

Office visits are by appointment only. We urge you to call as far in advance as possible for your routine appointments. If you must cancel an appointment, please give us 48 hours notice so that we may offer your appointment time to another patient. Failing to cancel an appointment will result in a "no show" fee in the amount of $50.00 for a follow up visit and $90 for a first consult visit. We ask that our patients do their best to be on time for their appointments. Occasionally, the physician will have emergencies that will delay them. We apologize for delays and ask for your patience and understanding.

URGENT VISITS AND AFTER HOUR EMERGENCIES

Dr Daniel does have daily urgent visit slots. If your matter is urgent, please inform the receptionist when you call; we will do our best to accommodate your needs but cannot guarantee a same day visit. We do triage calls and will make an appointment with you at the earliest possible time. 

Please note that our office is closed outside of the hours mentioned above and we DO NOT have someone on call to answer phone calls. If you have an emergency, please visit your closest hospital emergency, optometrist, or walk in clinic. If you would like to leave us a message, your  call will be returned during office hours and your call will be returned within 24 hours. Please leave a clear message with a return phone number and inactivate the caller-ID block on your phone to allow the provider to return your call.

WAIT TIMES AND WHAT YOU CAN EXPECT AT YOUR VISIT

Wait times to see the Physician can vary and be anywhere from 20 minutes to 2 hours depending on whether you require pre-testing and the complexity of your disease. 

You will have your vision and eye pressure checked at EVERY visit. Please bring your most up to date prescription glasses with you. If you wear contact lenses, please bring your own contact lens case and solution as we do not carry these at the office. You may also have additional diagnostic testing that includes taking a picture of the back of your eye and doing a visual field test. 

DILATION

Eyes may be dilated at any visit at the discretion of the physician dependent on the presenting complaint and symptoms described by the patient. Eyes are dilated in order to be able to see the back of the eye to assess the optic nerve and retina.

Dilation of your pupils may blur your vision and make you sensitive to light for several hours after your examination. It is important to refrain from driving and performing precision work with tools when your vision is blurred from dilation. It is not possible to predict how much your vision will be affected or how long the effect of dilation will last but on average lasts from 4 to 6 hours. We recommend that you wear sunglasses when your eyes are dilated. We strongly recommend you bring someone with you to drive you home to be safe. 

If you decline a required dilation at your visit, please note that your ocular exam will be incomplete and this will be documented in your chart. 

ABUSE 

We do not tolerate ANY abuse at our clinic. While we understand that at times you may be anxious about your health or frustrated and angry about the health care process, this is not a reason for inappropriate or abusive behaviour toward the employees or physician at the clinic. Any patient who yells, speaks abusively to any staff member, or uses abusive language will be discharged from the clinic immediately as per CPSO guidelines and will be asked to find care elsewhere. A letter will be sent to your referring doctor notifying them of your discharge and the reason why. 

LANGUAGES SPOKEN AT CLINIC: English, French, Malayalam, Tagalog

If your primary language is another not mentioned above and are unable to speak or comprehend English/French, please bring a family member or friend who can translate on your behalf. No decisions re: treatment or surgery will be made unless the physician is sure you understand the treatment and its potential risks/Benefits. If you show up without a translator, you will be rescheduled for assessment on another day when you have someone accompanying you.